Our Vision
To be recognised by our customers as providing the premier claims service in the industry.
Global Network, Local Presence
The AIG claims team is deployed across 345 offices globally and consists of almost 9000 claims professionals with over 500 in Southeast Asia. They apply local knowledge, legislation and practice to manage millions of claims each year with speed and accuracy, leveraging the experience and scale of an unrivalled global network.
With AIG, you can be confident that you will receive a high standard of claims service, anytime, anywhere.
Benefits Without Boundaries
Whether we quickly reach an auto accident or whether we deploy our catastrophe response team to an earthquake, typhoon or tsunami - you can rest assured that we will be there to assist you.
AIG empowers its local and regional claims teams. As a result, our teams manage your claim effectively from day one, drawing on their first-hand knowledge of the risks, business practices and regulatory issues unique to Macau.
Technical Superiority
Our claims teams' technical expertise provides another distinct advantage for you - one that is recognised industry-wide. Euromoney’s insurance poll in 2009 ranked AIG number one for Claims Resolution. In Southeast Asia, Thailand was nominated Best for Claims Resolution in 2008 and 2009.
We have extensive experience handling all types of claims: from automobile, homeowners and travel to complex industrial and multi-jurisdictional litigation claims.
Customer-Focused Service
Our claims team will manage your claim in a consistent and fair manner that is pro-active and transparent.
For our large and multinational customers, we offer a tailor-made claims service that meets customers’ requirements - Claims Account Relationship Management.
Claims Account Relationship Management
Our claims account relationship managers work with our claims teams across all regions to ensure consistency and clarity of service. We work with brokers and customers to agree a clear benchmark for expectations, as well as establishing channels of communication. We build the working relationship between customers, brokers and claims teams that will deliver our claims service.
For further information, please contact:
Wendy Foley
Regional Claims Account Relationship Manager
CARMSEA@aig.com
IMPORTANT NOTICE:
The information provided under this section provides a brief summary of the claims procedures and requirements for your information only and is not exhaustive.
Claims procedures under the claims procedure section are only general guidelines for submitting a claims notification and do not represent our admission of policy liability. This document does not in any way derogate from or affect the obligations of the parties to the governing policy of insurance that continues to have full force and effect subject to its terms. To the extent that there is any conflict or inconsistency between this document and the policy of insurance the terms of the policy prevail and are not to be read as subject to this document. For details of the claims procedures and/or requirements, please refer to the actual policy terms and conditions of your relevant policy.
The examples provided under FAQs section are illustrative only and shall not be construed as an approval of claims/admission of any coverage payable under the relevant policy. For details of coverage, please refer to the terms and conditions of the relevant policy.
